Your Responsibilities
- Leadership and development of Application support team, including alignment of activities, roles and responsibilities cross-functions and departments
- Build long-term customer relationship, act as escalation point and drive initiatives to increase customer satisfaction within technical services
- Create and/or maintain environments to assure SLA & KPI fulfillment, including incident & problem management activities in the team/ across the entire organization to assure deliverables in time and quality
- Drive Operational Excellence, compliance with ITIL standards, ensure service documentation and contribute to overall continuous service improvements
- Contribute to project specific tasks in technical lead function
- Foster and contribute to close alignment and co-operation with Service Delivery Management
- Create and maintain good working relationships within internal departments as well as 3rd party vendors and external suppliers
- Take vital lead role in the on-boarding of new clients and creation of new services and operations models
Your profile
- Higher education with IT background
- Minimum of 5 years of experience in Leadership position, 10+ years in comparable IT service environments
- High customer and solution orientation/personality with can-do attitude
- Experienced with the management of state-of the art system environments and common vendors, including infrastructure services, delivery of the IT Applications and the related monitoring solutions.
- ITIL v3/v4 certification is an asset
- Business fluent in English (both written and oral), Excellent communication skills and Team player
- Willingness to travel (up to 20%) and work in an international team
- Availability for oncalls.
Our offer:
- Permanent role
- Hybrid working model (at least 2 days per week at the office in Coventry)
- Private medical care, life insurance and pension plan
- Growth opportunities within our international structures (internal mobility, career coaching and mentoring etc.)
Please note we do not provide sponsorship. Please do not apply unless you have unrestricted right to work in the UK.
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